and Robert talk about generational entrepreneurs and how that increases the potential and impact. She also shared how the lessons of being a mother of 8 have impacted her ability to coach and mentor because she understands the power of listening and being present. Time given to one is time taken from others, so you need to be very intentional with your time.
A little bit about Grace...
Grace is grateful to be inspiring leaders locally, nationally and internationally through her speaking, writing and educational programs. She is a co-author of several Best Selling Books including, Build it Big, More Build it Big and Mom Entrepreneur Extraordinaire.
Grace is a Certified Coach with the Worldwide Association of Business Coaches (WABC) Certified Business CoachTM (CBCTM). She has more than 19 years of experience as a business owner, facilitator and professional speaker. She recently received the honor of being named the National Advocate of the Year for Working Mothers and Outstanding Mother of the Year by the American Lung Association.
Grace loves being a devoted wife, mother of 8 amazing children and enjoys serving profitable corporations, educators, leading executives, non-profit organizations, entrepreneurs and the government.
Robert Peterson 0:00
Today's guest is Grace Hao. Grace is grateful to be inspiring leaders locally, nationally and internationally through her speaking, writing and educational programs. She is co author of several best selling books including building big, more building big, and mom entrepreneur extraordinaire. Grace loves being a devoted wife, mother of eight amazing children and enjoys serving profitable corporations, educators, leading executives, nonprofit organizations, entrepreneurs, and the government. Great how and Robert talks about generational entrepreneurs and how that increases the potential and impact. Cells share how the lessons of being a mother of eight have impacted her ability to coach and mentor because she understands the power of listening and being present. Time given to one is Time taken from another. you need to be very intentional with your time. Grace, thank you so much for joining me today. I am just excited. You're my first second generation guests.
Grace Hao 2:03
oh, I received that. Thank you. I feel the same way. I'm excited to be here with you. Thank you for the invitation.
Robert Peterson 2:11
Of course, I'm always grateful to my guests that refer to other guests. I'm very thankful to Nikki, who of course, you happen to be related to her interview was fantastic. looking forward to our conversation today and learning how you're carrying on all of the things that you've learned with her. And I know you guys are partnered together in some ventures. And that's what's very exciting when families work together, at least in my heart. It is and I'm excited to hear
Grace Hao 2:45
Oh, yes. It's wonderful to be generational entrepreneurs. My parents never were very clear that they're, it's not even about thinking outside of the box, they were clear that there is no box. that possibilities are abundant, particularly for entrepreneurs.
Robert Peterson 3:08
Oh, that's powerful. What a great way to be introduced to entrepreneurship, and what an example for them to share. typically just have all my guests share their entrepreneurial journey and what's led them to where they're working today.
Grace Hao 3:24
Thanks, Robert., I was raised in an entrepreneurial household. Actually, I don't know if my mom shared the story about how my grandfather modeled entrepreneurship for us. He started a business out of the trunk of his car selling used wire. And he built that to a multi location, multi million dollar massive enterprise and then throughout the Northwest. And he set the tone for, you can start with practically nothing and build it to something that sustains still to this day beyond his life.
Robert Peterson 4:02
Wow, that's fantastic.
Grace Hao 4:05
I was modeled that through my parents, entrepreneurship and possibility thinking. I basically tell my mom, we started, our business partnership pretty much when I was in Pampers, we started out working together, I was marketing, she was, doing all the other things I was out speaking to people about the business and the products and the services and what we had to offer we continue to evolve from there. I've been an entrepreneur pretty much my entire life. I still am till this day. And I love it. He is there, it's not always easy. I'll say that very, very clearly. Many people say gosh, you're an overnight success. 21 years later, they don't necessarily see the highs and lows, usually on social media, you get the highlight reel, you get the exciting aspects of the story behind entrepreneurship and you don't always get the struggle, the challenge, the adversity , the setbacks in the letdowns. And that's all a part of the process. They're all learning opportunities that make us stronger at what we do. If it was all easy, there would be no story.
Robert Peterson 5:33
, that's true. Then this podcast would be really boring. Let's dig into some of that adversity and some of those challenges and how you push through those or learn, obviously from them.
Grace Hao 5:45
Yeah, that they come up constantly. it's not like something that's a one hit wonder where it's one adversity, you work through it, and there will never be another one again. Exactly. That's a part of the process. And that's a part of the refinement of what we do. One adversity many years ago, when we started our business. I, they wanted me to speak and to present and that was probably the worst thing that anyone could ask me to do, I would prefer to be behind the scenes, I was more reserved. I wanted to write curriculum and content and make everything else publicly look spectacular. Not from the front of the house, I wanted to be kind of behind the curtain. And this the extent of my speaking engagements would be welcome. We're grateful that you're here today. And that was about it. That was what it was like, we're glad that you made it. And that was the extent of the comfort zone that I had at the moment for speeches. a couple of people said to me, and they knew, when people know you, they know kind of where to hit where it hurts. And they said, ``You're really selfish. And I thought, yeah, talk about it where it hurts because I prefer to be generous. I prefer to be thoughtful. I prefer to live my life with gratitude and sharing. And they said, you're very selfish. And I said, What do you mean by that? whenever someone makes a statement, I learn quickly to ask questions around that statement, to gain greater clarity around what the meaning is? I'm not, I'm not making up stories. In my own mind. I'm hearing directly from the source, what, what's the meaning behind that message? And they said, you're like a funnel with a cork in it. And I said, Okay, and what does that mean? From your perspective, they're like, people share things with you, they share with you, their success journeys, they share with you, what they've, what they've worked through and overcome, what, what are some of the adversities that they came up with solutions to address? And it's like, you keep it to yourself. And I thought, oh, okay, I said, I'm going to ponder this, I stepped away from the conversation. And this is a skill to develop. Sometimes what happens is, when somebody says something that we could take offense from, oftentimes people want to lash out and address it, address it immediately. that many times we can say things and do things that we regret later. And so, this, I just wanted to share with you that there's many layers to what I'm offering you now. And I stepped away from the conversation, pondered it. And then I realized, and I did some self coaching around it. And I said to myself, what does this mean? And how could I make, how others could benefit from a message of priority, versus this temporary fear that I'm feeling at this moment?
Grace Hao 9:22
It is temporary, around speaking. And it was a gift that I didn't initially feel like was a gift. And I wanted to share that with you. Sometimes people give us feedback that we don't like, we don't appreciate. We don't feel that it was very nice. And, when, when people give us feedback, we can either, let it get the best of us or we can make the best of it. And I made the best of that feedback. And I have made a career of that and now people are contacting me from all various industries to, to teach and to speak, because what I just got a message from a women's leadership and professional development organization, they have many cohorts they've invited me to speak for. And they sent me a message last night as a matter of fact, hot off the press. And they said, a lot of women that are growing and elevating and leadership are finding that in order to deliver a message and to be taken seriously, their speaking skill set, as well as the ability to read the room is crucial to their current and future standings within an organization. This is what they emailed me and they're like, will you come back? Because I've spoken for them before, will you come back and speak to this topic? something that was my Achilles heel, something that I was not excited about for all those years that I wanted to be in the background now has become beyond relevant today. I hope that, what are your thoughts on that, Robert, that was a little long winded. It just is what it is.
Robert Peterson 11:08
the idea first that somebody's calling you out on being selfish, ? Somebody challenging what you felt like this, keeping this to myself and honoring my introverted pneus was, was between me and me, then the idea that you were robbing the world of something is pretty powerful. ? And they, they poked you, ? Where they knew it would hurt you. But it was, it's, it's important to recognize those voices of influence in our lives, and be willing to be willing to learn from them, and accept criticism, ? I know, my biggest challenge growing up as a young man was that I always felt like my dad was critical. He wasn't really being critical to hurt me, he was being critical to challenge me to, to, to make my performance, it's better to improve me. but young man, you feel like, Oh, I just can't do anything now. He doesn't like anything that I do. Of course, it was never that that was never true. That was my interpretation of what was happening. And so, it is challenging for many people to be open to criticism and to be open to learning from the opinion of others.
Grace Hao 12:36
Yes, oh,. Or, or becoming defensive and defending the position. I love what Brene Brown says. And it holds true to the processing of that feedback experience. As she said, in her book, daring to lead, she said, clear is kind, unclear, is unkind. And requesting clarity around some feedback in a statement without being defensive, what do you mean by that? Or, or? Or what does that mean to you getting further additional feedback, because, we can have our own filters, we can filter the information through our own experiences and our own lens. And sometimes we can taint the message for good for, for better or for worse. And I just, I feel that by gaining that clarity, giving myself the opportunity for a precious pause to ponder precious parents, that very precious pause and wonder what was just shared with me, and then, make a decision and decide how I wanted to respond to that feedback. And I appreciate, I've got many, many people in my life that I hold in high regard, and some people they've shared with me. It's not when we're giving feedback that people are meant to be concerned, it's when we're no longer giving feedback. That's when that's when they're meant to be concerned. Because what that says is, is that they've moved on, they, the person that's, putting you in a role or in a position that they they've gone beyond you now, because the feedback means that you care enough to speak the truth to me, and to give me an opportunity to improve or to make better to refine to adapt to adjust, to tweak in order to get the best possible outcomes. one thing that I've made a habit of is to ask people what adjustments I could make. How could I improve upon the sixth? What was delivered here at this experience? How can I improve upon that? What insight do you have for me? What are some things that I could focus on that would serve people with my better best, or with our better best, and constantly asking for one or two things can be very valuable. Because then you're you're, you're consistently tweaking and refining. And the reason for that is, yesterday, I was on a call with a woman and she said, you've mastered this skill. And I said, Oh, I have not mastered this skill. I said, when I master something, I'm dead, I have not mastered it, there will always be a better way and more refined way to do this, in every conversation, like our conversation today creates space and opportunity for new insight for and therefore, a better version of me later today or tomorrow as a result of our connection.
Robert Peterson 16:03
that purchase paused, but you talked about defending your position. One of my recent examples, I've been married for 30 years. And my wife and I are partners in business, we're partners in life. And I wrote my book this year, I wrote it really fast. I wrote my book. And in the week between Christmas and New Year's, I wrote 6000 words a day. And then the first time she edited it, she took out 3000 words. And it was like I don't know, I got defensive, I admit, I got defensive I had to stop, I had to pause, take that precious pause and recognize No, she's trying to make the book more understandable. And mostly she's taking out the repetition because to write 6000 words, in a day, you repeat yourself a lot. But it's crazy how knowing that somebody's helping you in an editor, when you're somebody's editing, your book is helping you trying to make it a better book. And yet, there's still this PC that is screaming out, stop putting red lines in my book.
Grace Hao 17:11
I want you to love it, I want you to read, I want you to love it from out of the gate whereas Yeah, she was loving you and loving the process enough to give her transparent feedback.
Robert Peterson 17:23
be willing to ask, why don't you understand this section? Or what are you seeing here? Of course, it was obvious when, if you get past that little defensive moment, you can learn of course make a much better book, ? Because of course the book is full of cred, you wrote it in, like, speed writing sessions. And it needed to be cleaned up. It's just, it's weird to me how there are certain things that, especially things that we create, that you just get caught up in, our thought life as a coach, one of the biggest challenges in working with people and even myself is when somebody teaches something new. But it's not entirely new, you've kind of heard it before. And you allow the brain to go, Oh, I know that. And then as soon as the brain says, Oh, I know that you shut down and you don't engage. And that's where I love the curiosity, you have this curiosity inside of you that just wants to ask one more question. And the power of just asking one more question can take the learning 10 times deeper?
Grace Hao 18:32
Oh my gosh, yes. And what it all does is it can elevate the relationship to people. People have a desire to be heard, they have a desire to be connected with, they have a desire to be valued. And, creating space for people to speak their truth or to expand upon something is such a rich environment for optimizing relationships. I love listening to people because I love the concept of, we're not learning when we're talking, we're learning when we're listening. And I have shared that I have had a great long standing connection with the CEO of the WBC, the worldwide Association of Business Coaches. And I said, we do bring value and we definitely deserve to be rewarded for the efforts when it comes to coaching there's al we're, we're real great benefactors., we're tapping into the creative genius, wisdom and insight of every person we come in contact with. They're sharing with us their story, and then they're sharing with us how they're going to address it. They're sharing with us their goals and innovations, and then how they're going to move in that direction and pursue Do them and be accountable to themselves and to us, through an empowerment powering an empowering partnership. It's powerful, to be able to, to listen to thought leaders and to be compensated, compensated for that skill set. I hear you, I hear you as a coach you are, you're definitely delivering value and you're all reciprocated. It's a natural rest of it naturally aligns with the Law of Reciprocity you're given and received at the same time,
Robert Peterson 20:36
I almost feel guilty for it. Sometimes, like I learned more than my listeners do. I learn more than my clients do. And it's like, Wait, now you're paying me but I'm learning from you. And I should, I should just stop picking your check. And, of course I can't, because that's what my business is all about. But there's a little inkling of that inside. They're like,
Grace Hao 20:57
yeah, oh, yeah. When I was originally coaching, I didn't do a lot of one on one coaching anymore. I coached very specific people. When I was first starting out, I didn't charge for my coaching. And I didn't charge for a few reasons. One was because I wanted to refine my skill set into practice as much as possible, because practice makes permanent. If you want to be great at anything, you'll practice it over and over and over again, you'll probably be, okay, on it, maybe in times not great at it. You'll practice. And I wanted to practice. The other thing is, I don't think I was clear on my worth and my value. I didn't charge because I didn't know, often coaches don't, they don't often see it because many times coaching comes naturally for people. Yes, it's a skill set. Yes, there are structures to coaching. It's a system, systems are replicable, charisma is not, it's a system. And I, I don't, I don't think though, that I valued, I valued it, because I wasn't accustomed to being compensated for that, what I was accustomed to being compensated for what I knew, and delivering a training and teaching message, that's how I was rewarded is by my knowledge, not by my knowledge of a skill set to extract the brilliance from someone else, I was accustomed to delivering it
Robert Peterson 22:36
There's much in that idea, of the power of drawing somebody out and in drawing the solutions out from within them, that is what is at the heart of coaching. obviously I love to talk about value. value is a huge part of my life and world. It's my company name, my podcast name. And, especially early entrepreneurs, entrepreneurs that come from corporate, we get stuck in this price model, and this idea of price. And when you think about price, you're racing to the bottom, where we're going to be the discount store, between Walmart and Kmart, who can discount the most, lowering your price and lowering your price because when you think about price, the only direction to go is down. But when you think about value, the only direction to go is up. And helping people see the difference between price, and people who are accustomed to working an hourly rate, we're, we're we're taught all of our lives. Most of us that don't have entrepreneurial families are taught all of our lives that what you get the most you can for an hour and you work hard and you get an hourly pay, you work hard hour pay work hard overpay, and you just have this, this whole work hard hour pay thing. And it's priced, you're negotiating a price per hour that your services are worth. And it's not thinking about the value of your services and the value that that you're bringing to the marketplace and the value that that can increase for the clients that you're serving. And let's dig into this. This value. How do Grace find her value?
Grace Hao 24:35
Oh my gosh. I was looking at it. I like to look at systems. I like to look at systems. I like scalability. I like duplication. And what I was finding was time given to one can be time taken from another, I'm a mother of eight eight children. building a global business. And, I was looking at this and saying, Okay, I'm parting with my time, my time is valuable, my time matters to a lot of people, and I will do the resources that I bring forward, to my family and our business. And when I looked at it from that perspective, I was like, the, the return, the return that my clients receive, they they are receiving, and they'll value what I'm offering more, if, if they have skin in the game, if they are paying for the service, they are more likely to value at it, to value it at the level of it's worth, because I looked at that, and I was like, how much am I being compensated for my speaking expertise, working in groups of people, and then and then to not take compensation for working individually with people. It was a quick awakening. I was like, Okay, if the service is sound, it merits a reward. If there wasn't an equal yoking. When, when you give it away., yes, there is appreciation, yes, there's gratitude and gratefulness, when it's given away, really transparently authentically, how is it resting with you? How was that resting with you, if you're at peace about it, great, then that was meant to be a transformational exchange. There are certain people where I discern that this is meant to be a transformational exchange, it means that no resources are going to be exchanged here as far as monetary? Or is it going to be a transactional exchange? I like to look at it from TOS perspective, transformational exchange. Okay, this is my sewing into this person's life of transactional exchange. That means that we're, they're going to compensate me for the contribution that I'm looking to make in their life. And that was kind of that evolution, the evolution being clear about, valuing time. like, whenever I say to somebody, I don't just say I appreciate you. I appreciate your time. Or I will mention to people I asked you today, I was like, okay, approximately how much time will we be investing into this conversation? It was one of my first questions to you, Robert, because that's the value I place on it because once it's spent invested, made use of it's gone. It doesn't come back. It's called treasured time, from my perspective. And the thoughts that are coming forward, based on your question,
Robert Peterson 28:07
You mentioned that if clients don't invest enough in it, then they don't value it enough. there's, there's some coaches that, that, that get that, that they've gotten over that hump, and they recognize that, what, I gave my services away for free. In the beginning, I put a bunch of pro bono people into my groups. And, they didn't get the results that the people that paid. And now people are paying more significantly. And my services haven't changed all that much. But they're getting more significant results. And having a bigger investment on the front end for my clients, actually helps my clients get bigger results on the back end, regardless of what I do in the middle.
Grace Hao 29:00
I love that because they're vested.
Robert Peterson 29:07
Even though I'm receiving this, and I'm helping them, obviously, there's a process, there's a system and there is help involved. But the truth is, the more they put in Cash Wise, the more they invest, the more they're committed to the work, which lends itself to creating better results.
Grace Hao 29:26
Robert Peterson 29:29
it goes against everything your mind says about money, it doesn't make any sense. And yet, my results and I know the results of many other coaches prove it out that the more somebody pays for their coaching, the better the results will be, regardless of the process or systems in between.
Grace Hao 29:48
Oh, yes. And to create a structure around that. like, I like to whenever I'm working with somebody I like to say, how could we have accelerated your return on investment. based on what you've invested in your coaching, what are what are some of the milestones in order to accelerate the return that that our work, let's say it's a, it's a four segment, 12 segment, whatever monthly, whatever your process is, that you're working, you're operating your your work together from from the profits, everything else is profit based on your collaboration because you've accelerated that return. It's like an initial threshold.
Robert Peterson 30:33
it all sets the tone, it means like the hypnotist, magic, snap your finger in question, ? If I had a magic wand or snap my fingers, and, six months from now, what would make this the best meeting ever? you set the tone? And it sets their mindset towards what's going to be the best outcome for this relationship? It's a powerful question.
Grace Hao 31:35
Yeah, yes, I love it. I love for people to focus on that. Because people, there's not very many places in life where people could accelerate a return. Return intentionally, that if we look at it from that perspective, it's like, okay, and or even ask people, what would make this a fruitful, a fruitful experience for you? What are you looking to gain and glean from this? And, even if you don't ask that question, share with the person you're about to hire, to collaborate with to let them know, this is what I'm looking for in return for your services. This is the kind of outcome I'm excited about, or this is, this is what I'm going to be measuring. Like, I like to ask executives, what is corporate measuring? Like? What are the KPIs that they're using to measure your success in this area? Like, what are they? What are you being graded on? And having people reflect on that, or what, what am I going to be graded on as your coach or as your, as your facilitator, as your speaker? What am I going to be graded on? That we have an understanding up front of what the expectation is, that many times people are disappointed, because they haven't fully articulated their expectation. if we haven't articulated our expectation, it'd be very challenging to hold someone accountable to that. If they don't know what you were looking for.
Robert Peterson 33:23
powerful. Okay, Grace, mother of eight. My goodness. Yeah. I know, I got I got I got tired as soon as you said it, I needed to go take a nap I, I only had, I only had two kids, and they ran me ragged. Who, al , I love to talk about entrepreneurs' ability to design their life, build their business to support it. And you talked about honoring your time and valuing your time and recognizing that if I take time away from one, then I'm gonna potentially rob somebody else at time, ? And with a kid, obviously, you, you have to be focused to, to make it all eight kids feel like wait a minute, I'm not getting an equal piece of mom. And let's talk a little bit about designing the life that you want. And then making sure that your business is supporting that life.
Grace Hao 34:17
Yes. I learned there's many lessons that I feel like I want to share with you all at once there. I learned a lesson years ago. Because in my business, I did a lot of speaking and it's international speaking. I've worked for a third of the top 100 direct selling and network marketing companies globally for 21 years. going all over the world as now, banks and various organizations, schools, Departments of Education churches, just various organizations teaching on communication and coaching and leadership best practices. and things of that nature. And there was a time in our business where I was traveling a lot to the point where it was like a couple of weeks out of every month. And one time I was flying in and flying out, like I had a four hour turn exchange over. And, I was gone already for two weeks, New Zealand, Australia, coming in for a few hours to fly out to the East Coast. And, in Canada, I didn't even know where I was going. It. I do know, though, what was said to me. And my husband happened to be homeless, as I was making this for our exchange of time, and he said, Thank you for coming to visit us. And I was like, oh, and that, and that, and I felt it, I felt that there was a little bit of that going on. Because I felt that even within myself, I thought I'm doing, I'm doing what I can to support my family, I'm doing what I can to make a difference for people and contribute to people in various countries. And when he said that, to me, it gave me food for thought. And I was like, how could I work more from home or do more here in my own community? I lived in Hawaii, I worked everywhere else. And that was a turning point for me to recognize that, how can you, what are the things that are earning my eyes? And what are the things that are, are no, creating healthy boundaries, I was taking on projects that I didn't, I didn't have to say yes to I was doing it, though, thinking that it would bring value to my family, that the cost was more than the benefit?
Robert Peterson 36:50
that can happen to a lot of entrepreneurs? They start their business, and then and then the business is supporting their family. And they're committed to their families that are committed to their business. And, it gets a little confusing there and the business is growing at a point, maybe more than a family. And now the business is getting this extra bit of attention, because it's grown beyond what our expectations were, it's growing, it's growing in a direction we didn't plan to get caught. And it sounds like you got caught in this moment of oh, wait, this has gone someplace I didn't want it to go. And the great thing about being an entrepreneur is that I don't have a corporate structure, I don't have all these other strings attached to it, I can say, wait, I can be intentional, I can design my business. And like you said, create these boundaries, that give me permission to say no to the things that are outside of my boundaries outside of who I want to serve or outside of times that I want to serve. And I can build a model that says al , this is what's really important to me, in my household, in my family, I need to put a boundary around this and not allow the business to interfere with that, that boundary gives me permission to say no. Which is, which is challenging for a lot of entrepreneurs, especially early entrepreneurs, I say yes to everybody. They want to, they want to solve all these problems, and especially a heart centered entrepreneur who's who's speaking to rooms of hundreds and 1000s. And look at the impact and the influence that the difference I'm making in the world, ? It feels like I'm doing all this really great stuff. But I'm not hurting the ones that I love the most. I'm hurting the ones that are closest to me. And I need to create these boundaries. What helped you create boundaries and how are you honoring those?
Grace Hao 38:46
Yeah, I made some adjustments., one one way that I went through adjustment that I made was I started to do more virtual things. I went and got certified through the SBA as a women's own certified small business. as soon as we started the global staycation. I was like we've got a pivot because this is we're in an events business and events were being postponed and canceled. I just flew back from Australia, New Zealand before their borders closed. I may have been stuck with my kids and my family in Hawaii and me over, down under.
Robert Peterson 39:25
it'd be worse could be worse places to get stuck. But
Grace Hao 39:28
exactly true. I love it. They're actually a great place in Australia. They just were there as a matter of fact. And anyways, I pivoted. We got certified as a women in small business. We went to get certified as a minority business enterprise. We diversified and did a lot of online facilitation. There's nothing like in person for sure. That's a sweet spot for people to be able to come together to learn and to gain new knowledge. But we pivoted And so, and I love that I could do what I'm passionate about virtually, I all made a decision to go and collaborate with a brand that launched here in the US. That's another way I have diversification, where what I've taught everyone else to do for the last 21 years, I'm actually implementing it, and it's working. One of the fastest growing organizations in the business. And it's like, it's, it's doing, doing what I'm passionate about, living what I love, that's a key factor., you can do what you're passionate about, you can live what you love, and live and live what I love. And I am all about modeling for my children what's possible, and for my community. if mom, I could have continued exactly what I did for the last 21 years, it was because it was a comfort, it was comfortable for me, because it was something that I know and have known. But I decided to expand my comfort zone. And to go beyond what was normal for me. I'm loving it. And I'm getting to show my children more of a new facet to what's possible.
Robert Peterson 41:26
as the world comes out of this craziness, and obviously you're traveling, again, how is your traveling today different from your traveling two years ago?
Grace Hao 41:39
It's not as frequent, it's not as frequent. And clear on my guesses in my nose, and I usually my nose or thank you for considering me or thank you for the invitation. builds a bridge but builds a barrier. And I'd be grateful if you'd reach out to me for a future opportunity if it just doesn't sync up. And that, again, is very challenging, because once that was me before I would have wanted to say yes. And I'll figure it out later. Now I'm like, okay, what is my Yes? And what is my not being strategic in my travels. I will layer opportunities wherever I go, I'll layer it, I'll communicate in advance, I'm going to be out there. And if people want to stack events or stack opportunities while I'm in the area, that's smart, because it takes a long time to get to wherever I'm going. Because we're in the middle of the Pacific. I do. But yeah, I and yeah, stalking, communicating with clients, being clear on nose and yes, and really taking on the projects that excite me or that challenge me. I'm about that. Like there's a new project that just came across my desk. It's for a major airline. And they contacted me out of the blue, they were referred to me by someone just like my mom referred me to you, which I'm very grateful for Robert and it was an out of the blue situation. And that to me, it's like it's a challenge. It challenges me which I love, I want to be challenged. Because that's where we're not growing when we're staying the same. We're growing when we're challenged and expanding our comfort zone. today's version of me is one one from tomorrow. I'm going to be much better than I was today because I was challenged.
Robert Peterson 43:41
It's good.. you've had some of these business successes, obviously, the history of entrepreneurship. What, what has been the biggest challenge or what is your current biggest challenge?
Grace Hao 43:53
Kirribilli's biggest challenge, Kirribilli's biggest challenge, is kindness. What is it? It's like, in some of these things that I'm doing, I'm okay, I'll give you an example. I have, I've been teaching and speaking and facilitating for years, and in my time has always been, like, valued. Like if I said something people were writing notes if I communicated something and then sometimes when there's a familiarity to you, or there's a feeling like oh, you're our you're a mentor to me now and I have access to this as complimentary training because, you're, you're my mentor, you're leading me and in this organization, and that's a new role for me to fill is is to for example, people are not necessarily parting with their resources to have access to me. When I go and I see meeting all these leaders from various organizations, I bow down to them and say, congrat Wow, you Wow, me. Because it's new, it's new, it's a new life for me in that role. And in that realm of, of, I am investing into a person to develop them for an ongoing passive return on that investment, not an instant gratification, I provide you this service, you reward and compensate me., getting accustomed to, to, that draft, that's a drastic difference for me, is not and that's my new challenge is, how to navigate, how to navigate the present and future return on the investment of time, and the investment of skill set. then continuing to create those healthy boundaries. And one way to do that I'll share really quickly that I've learned recently, is to communicate immediately upfront how much time you have set aside for the conversation. I have when somebody says, Do you have a minute, I say, Actually, I have 10, the 10 quality minutes, I can commit to you, completely dedicated to you, and then give them your top 10, meaning you're not multitasking, you're focused and with them in the moment, versus leaving it open ended. Because if someone can get it, they want, they're gonna want an hour, they're gonna want as much they're gonna want as much of that as they can pull. And creating that communication upfront has been something that I've navigated, and it's working very well. Because otherwise we look down, we look up, we're like, oh, my gosh, it's been an hour.
Robert Peterson 46:56
That's powerful. I appreciate honoring the time and then giving yourself permission to say, look, this is the time I have available, let's make the most of it.. And take advantage of that. Obviously, you've expressed gratitude throughout this broadcast, how gratitude has served you is a personal value in your growth journey.
Grace Hao 47:20
Oh, my goodness, I look for people, opportunities, I look for environments, things that I can be grateful for. And it and some of those things are simply a view of view, like I was, I shared with you, I had a cabin, I was in Australia, I was speaking over there. And I'm sitting down on the back porch of this cabin, and I'm looking outside and there was this, there were kangaroos, and there were wild wild birds. And all of these names, this experience in nature, these beautiful trees and sounds and I was like this, this is a place to be completely grateful for and I worked hard there. And at the same time, I felt completely rejuvenated and relaxed. Because I looked for people's experiences, environments that I can be grateful for. Yeah, I naturally live in that realm. And I'll say it, I'm grateful. Thank you, thank you for for joining us here coming over for visiting or whatever it may be the simplest things, being grateful that I got to wake up this morning hug my children, and greet them for the day and to be the first person that they saw when they woke up this morning. Like not everybody has that opportunity because we have extreme communities where people are not like us and entrepreneurship, where they leave where they leave for work before their children are awake and they come home, when it's time for bath time and for them to go to sleep. They don't have those opportunities to enjoy themselves.
Robert Peterson 49:04
true. what other elements do you have in your life that are routines for you that are non negotiables
Grace Hao 49:10
ah routines non negotiables. I like to have some structures. I like to have a schedule of sorts with flexibility. I don't book myself over the top that I don't have an opportunity for creativity for Inspiration at the last minute. Last minute weaving in a conversation or connection with someone I like to have a schedule with some flexibility. That's a routine. I do. I have my prayer time and I have my family time. We do it. We do a lot of outdoor activities, we live in the mountains. we'll take the kids to the park, we'll do just different things like that. We're very active in sports, our children are all athletes and athletics. Yeah, I read a lot, that's pretty much daily, I am an audible fan. I like hardcopy books, reading is my go to jam. I watch very little television, it's not really for me. I don't, I just catch glimpses of it within I'll, I'll see that I could be doing other things, or I could, I could be in other places that are more productive for me. Yeah, those are a few things. Family time, family is a big deal to me. And I'm speaking to people every day. Because one thing that I appreciate is that, some people are doing business with you now. And some people will be doing business with you later, some people never do business. And I like to use seeds as an example, I plant seeds. Sometimes you water, the water, the seeds, some harvest, some don't. Some later, some now, one of my biggest contracts here in the state of Hawaii was for a major school system, a private school here. And it was a two year process before they engaged me as a contractor for that organization. And that's really important is that we're constantly with you and this is something I just want to share with you that is important, because I just barely have enough time to touch on it. But it's valuable, is that oftentimes in entrepreneurship, and we got caught in this at one stage where we were harvesting much, and watering the seeds that we had, that we forgot to plant. We were harvesting, meaning we were having referrals and a constant influx of Business Business was booming. And then we were watering what we had, and we forgot, at one stage, to plant seeds. And if you don't plant seeds, you will not have seeds to water and you will not have seeds to harvest. in our business, it is crucial that you're not comfortable with what you already have, that you're grateful for what you have, and very persistent at engaging new people, introducing new new people to the value that you have to offer and to bring them introduce it requesting referrals and being open to that possibility and then communicating your gratitude for those referrals that are coming your way. It is key to be on a daily basis planting seeds, watering seeds and harvesting seeds. If you're only doing one your business will suffer.
Robert Peterson 52:56
. at the beginning of that, and of course that led to connection and the power of connection and the value of connection. Intentionality in life involves three areas: we have to be intentional with our time, intentional with our money and intentional with our relationships. And can you talk about the value of connection?
Grace Hao 53:19
Oh, my goodness, connection?, people have an innate need to belong, they have a desire for connection. And connection is key. It's that human contact. And for many of us connection has been virtual via, these technology tools are over the phone. It really is intentional about that and being with connections. It's not always about the sale, it always is about the sale, then people will feel sold and told versus asked and engaged. I like to build relationships with people as my first question when somebody reaches out to me, ? I use a lot of technology to make scheduling connecting simple and efficient and effective. there's a few things one is, is when I request a conversation, I will communicate what I'm looking for specifically. I was wondering when we could connect for five to 10 minutes or 10 to 15 minutes or set aside. And then I have a brief conversation and I give specifics about the time that I'm requesting because that makes it easier for people to say yes, when they know kind of what their what, what they're looking at. The other thing that I like to do is I like to touch in with people. How are you doing? I like to be personable with them. It's not always about work. It's just checking in how you are, what's happening now? What's new in your world? What are you grateful for now or I'm seeing some things in your social media. I wanted to just Let you're on my mind or in my heart. These are this, especially now more than ever before, because people for many years have felt disconnected, that power of connection, you just never know how meaningful that will be to someone else. And I like for example, I'm thinking about this airline thing that just came up that I actually met a person when I was volunteering for a local community event that met this person she was she received value from that exchange, and then referred me, you we made and this was like six months to a year ago, we never know where our love deposit will make an impact or have make a difference. And it's not always that exchange of, okay, I'm, you're I'm offering you something you're buying. It could be, I'm offering you something, bringing, bringing you such value that it will be a memorable experience. And I love some of my greatest mentors and coaches and people that have sewn into my life. I still hear their voice and their words, when I'm not in their presence.
Robert Peterson 56:16
. Grace, I'm gonna switch it up just a little bit. What's your most memorable date with your husband?
Grace Hao 56:22
My most memorable date with my husband? Oh, my gosh, it was the first time we met. Actually, my good friend. My good friend, his best friend, was my good friend's husband. And anyways, she did not invite me. She was crazy, because I was meant to go out with her. She was like, Grace, my husband's friend, just picked us up. And he and his friends were all going out to dinner. And I said, `` I'm already on my way. I'm coming. I don't, it doesn't matter who he is. I'm, I'm going to be joining you. And I was kind of gracefully assertive about it. And I just, I wasn't there for him. I was there for my friend who was visiting town. And I went there. And I remember walking into that restaurant and my, and my now husband was like, kind of like he had this weird look on his face. Like he was just like, shocked or something. And I walked up to him and I thought, Okay, this guy is interesting. And then I paid attention to my friend. By the end of the night, though, I was like, He's funny. He's witty, he's generous. He's friendly. When my friend asked me, she was like, What do you think of him? And I was like, I actually enjoy His company. And that was one of the most memorable dates that I had with my husband. It was that I invited myself.
Robert Peterson 57:53
Like that. Set up your own blind date.
Grace Hao 57:57
And unintentionally set up my own blind date. It was not intentional whatsoever.
Robert Peterson 58:03
Oh, that's fantastic. Okay. Grace, what's your big dream?
Grace Hao 58:09
Oh, my gosh, Robert, you're asking me such great questions. Okay, I'll share with you briefly. I was, I was on the phone, and this was a person to see, this is the kind of impact someone can have. I don't remember this person's name. I don't remember how I came in contact with them. All I know is that they contacted me. I was having a conversation and they asked me what my vision was. And what, how I can make a difference in people's lives. And we teach, we teach the skill set that you're proficient at. We teach coaching, and how to implement it. And I said to him, coaching will be our greatest contribution to the world. And he goes, and in what way and I said, will impact millions of lives through this contribution. And he goes, ``What about billions? And I kind of, I was thinking millions was a lot? Noises a lot. He's like billions. And it goes, it's just zero grace. It's only zeros. And I, I paused and I said billions. He said, Yeah, billions. Napoleon Hill said. He said, Only an open mind can grow. Another concept to consider is, once the mind expands, it never takes its original shape. Napoleon Hill. my mind in that moment of conversation and connection and my gratitude for the man that I don't know his name. I don't know how I met him. He just said what I needed to hear at that moment. My mind was expanded and it never has taken its original shape. And now I get to serve people, the organization that I'm collaborating with now. I get to serve people here throughout the United States as I'm Puerto Rico. And now that is going to expand globally. And to be a brand that is a household name in many nations, and that I feel like I get to be a part of that from the very beginning. What my dream is, is to impact billions of lives in a unique and creative way that serves them. And it's, and that I can sew into their lives with a gift that can keep on giving, can keep on giving. And that's what I hear from a lot of our students. They're like Grace, this is a generational impact. This has impacted my relationship with my husband, my relationships with my children, what we're teaching our kids through the philosophies that you have imparted, and spoken into my life.
Robert Peterson 1:00:47
That's good. Grace, you spent an hour having this conversation with this entrepreneurial audience and you want to leave them with Grace house Words of Wisdom, what would you share?
Grace Hao 1:00:57
Oh, my goodness. You're worthy. You're worthy of, you're worthy of the effort, the pain, the and the pleasure of this business and your success, you're worthy of it. And, continue to pursue it. I love this quote, as stated, winners never quit, and quitters never win. It may feel like you're on an island, which I am on an island, it may feel like you're on an island from time to time as an entrepreneur. take that next step. Call that next person, look for that next person, embrace that next. Yes, those are, that's a part of the evolution that who you are today is not who you were 1020 years ago, who you are today is not who you're going to be 10 and 20 years from now. embrace the learning experiences and continue to remind yourself that you are worthy of success. And that your next Yes, is within reach. And I feel like, remind yourselves of that, like, every day, I get to remind myself of why I am here? What is my true purpose? And how can I live that today? How can I wait for 20 years to live that way? How can I live it now? be willing to get a little uncomfortable, be willing to expand the comfort zone a bit? explore, explore your offerings, dare to ask for more, dare to increase your pricing, dare to add more value to merit the price exchange, whatever you want to do it just, go for it. What you have everything to gain from going for it. Those are some of my many thoughts these days. I've been very reflective recently because I'm constantly looking for Robert, what will my future self think before? How can I show up today that my future self will thank me for that. Because every time there is a challenge, sometimes we question what we're doing or how we're doing it. Push through that. that your future self can thank you.
Robert Peterson 1:03:36
Grace, I am grateful for you taking the time to share your story to share such wonderful wisdom with us in my audience and I know that you shared a great deal of value. Thank you.
Grace Hao 1:03:46
Oh my gosh, Robert, thank you. This has been such a treat. I appreciate the interview and the time with you and your audience and looking forward to connecting if people have questions, they are welcome to reach out. I'd love to bring value to them.